Browse our Customer Testimonials

Very impressed with service

After moving home a couple of times, my 6 year old Response Alarm hasn't been used for 3 years (and still looks like new!). Ordered new rechargeable battery on Wednesday morning and received it Friday morning. Very impressed with service. All ready to re-install on new house..

Katrina Bodman

Well Done All

afer small hickup with original solar siren box being faulty sent back and received new one very quickly installed alarm. also thanks to your tech guys with talking through on the phone where i was going wrong trying to get siren to reconize door/windows magnets down to me being thick well done all

David Retford

We would recommend you over and over

Have just installed, and are very happy with our alarm system, Thankyou. Special thanks to Mark on the help team, for your patience and care when our delivery people played up this end. You went to such ends to put this right....We would recommend you over and over.

Patricia Creasey

fantastic service

i have just upgraded from the sl3 to the sl5 and needed a new siren so phoned customer service at 4 in the afternoon and had it delivered by 10 the next day .fantastic service to go with there fantastic alarms.

peter asbury

Brilliant service; best yet!

Guys!!
What can I say! I ordered a couple of items from your extensive and very reasonable range on Friday morning and received them on Saturday morning! Brilliant service; best yet!!!!!!!!!!!!!!
Your website is definitely the most comprehensive, best organized and cuddliest one I have ever encountered. Love the wee chimes section.
I would have NO hesitation recommending you to anyone. Just what the Door Doctor ordered.

Carol Gilles

Carol Gilles

Why can't all companies be this good?

Since 2006 I have bought 4 wired systems from Response (one for myself and 3 I've fitted for friends). Although each system has worked brilliantly, I have at times had to ask for technical support. The Response Team are truly first class; helpful and very knowledgeable. As others have said: why can't all companies be this good?

Adam Stevens

Thanks Response

I moved into a house that had a Response alarm already installed, when I called the help-desk I was fully expecting to be told that I would have to buy a new alarm, however I was given instructions on how to get the existing alarm working again. I was truly surprised by the help that received. A fantastic service, thanks Mike on the helpdesk.

John Marrill

First Class Service

First class service, prompt, quality products and excellent value for money.

Mark Buffin

I would deal again with this firm

I have ordered a few items through Response,and have found them to be very efficient and delivery is next day, and I would deal again with this firm

David Watson

First Class Service

I sent my inquiry by Email last Saturday morning and was surprised to receive your early and most helpful reply the same day.Monday morning I telephoned your customer services , and once again received a first class service. Today (Tuesday) my replacement remote control arrived in the post!. My last employment was as a management consultant specializing in the customer interface. The service I have received from both you and your Company falls into the category of 'how it should be done'.

Brian Ekers