Welcome to Response Electronics Ltd the home of Response Alarms where we aim to bring you innovative home security product at great prices. But more importantly; the very best level of service - both before and after sales. Remember – “The price you see is the price you pay, including VAT, with no hidden delivery charge” and all product shown on this site are in stock and available now for FREE next day delivery.

Our Service Promise to You - We want you to come back and shop with us again and again. Buying goods at great prices is fine, but what happens if there is a problem?
“We promise we will give you as much care and attention should you have a problem as we do when selling you the item"

All product shown on this site are in stock and available now for FREE next day delivery and come with a “No Quibble” 30 day money back guarantee.
Formed in 1989, we have been successfully selling over the internet since 1999 and have now established a position as the UK’s leading supplier of self-installed Intruder Alarms.

We focus entirely on providing sales and service for Response wireless alarms and related security products. Both our sales and service staff are fully qualified to help you choose the right system for you.

We won Daily Mail AWARD OF EXCELLENCE in 1996 and are now the national distributor for the full range of Response alarms systems, which have an unrivalled track record of product innovation and support.

Our response alarms were the first to be approved in the UK and our products have gone on to be recognized by leading publications and authorities, including:

Which – Best Buy
Professional Electrician – Awarded Best New Products for 3 years
Daily Mail Ideal Home - Blue Ribbon Award
Daily Mail Ideal Home – Gold Award of excellence for most innovative useful and high quality product.
Retail Week – Gold award for best Security Product

Our Help Line is manned by qualified technicians trained to help you with any questions you have about our range of products. You can reach the Help Line 0n 0845-373-1353 - 9.00 am - 5.30 pm, Monday to Friday.

We are very proud of the level of customer service we offer, but don’t take our word for it. We have below reprinted actual unsolicited comments from customer who felt it appropriate to put pen to paper and write to us. 

"Yet again excellent service. You're one of the few companies on the planet who care about their customers. Your sales staff are very clued up on your products, which is always a nice sign of a good company with motivated employees. The way it should be. " Adrian F - Manchester

" Just a brief note to say thanks. A few weeks ago, I was recommended to your website by someone who has had one of your alarms for a few years.  I selected the alarm I think I wanted but had some questions.  I e-mailed you and had a response within a day answering each point.  I ordered an alarm late on a Sunday night and it was delivered on the following Tuesday.  I finally got around to putting in it last Friday.  The instructions were spot on, except for the fact that I made a "schoolboy error" on one issue but I rang the helpline and they put me right within seconds.  So, its early days and I may have trouble yet (here's hoping not) but so far I have been impressed by your service and quality of alarm.  So many companies these days are difficult or even impossible to deal with but it has been a pleasant change to deal with Response. " Mark B - Peterborough

"Thank you for your reply.  I have since contacted the helpline and found everybody very helpful, the problem has been resolved. I only needed a new battery which came the next day, even though I ordered it at approx. 3.30pm on Friday afternoon! A pretty fantastic service." Irene H - Hitchin

"May I thank you for your very efficient service in sending me a new alarm battery which arrived in an exceedingly fast time. Thanks to everyone concerned. I will certainly recommend your company to friends and family." Hyne H - Skegness

"Goods arrived 10 minutes ago. Thank you for your super service " Don C - Bedford, Bedfordshire

"I would like to offer my thanks and congratulations on your efficiency and business like manner. A rarity in this day and age. Again many thanks." G. Edwards - Aiskew, North Yorkshire

"Thank you could not ask for a better services" Mark W - High Wycombe, Buckingamshire

"Alarm got here ok, thanks for a speedy service. " Paul S - York

"Hi, Battery arrived this morning before 0800 , Thanks for your help and first class service alarm working perfect" Allan W - Aberdeen, Scotland

"Dear Team, just to say thank you for your excellent service . I ordered a mains adaptor for my SA 5 yesterday and it came Ist thing this morning. Once again thank you " A.P.Biggs -Hallow, Worcester

"Have received the Remote Control this morning . Many thanks for your extremely prompt and efficient service" M. Buchanan - Midhurst ,West Sussex

"Thank you so much for the prompt response ....i am really impressed by your quick personalized customer care" Nick H - Cardiff, Wales

"The service you provide is absolutely first class from the initial contact with the call answerer right up to the delivery. It's a shame that more companies don't operate on the same excellent levels that you do." Chris O - Exeter, Devon

“Happy to say I've got the Response Alarm and it's installed too - a great product with very clear instructions , easy to install and good value for money .I would recommend it to friends and family without hesitation . I found ordering via the Web site to be easy and dispatch to be prompt ” Martin R- Wokingham,Berkshire

"Thank you for such wonderful customer service, i can honestly say you are the best company i have ever dealt with on the internet" Sue W - Stoke-on-Trent, Staffordshire

"First let me say that we have been satisfied customers of your product for about 10 years. Your customer service is second to none, whether it be requesting spare parts or asking for technical advice. " Mrs J Mainardis- TIlburry,Essex

“Without question you and your company went the extra mile for me and, in my view, helped me where very few would have” Barry T – Plumpton, East Sussex

“How welcome it was to receive such friendly and efficient telephone assistance. Quality of service appears to becoming a rarity these days and it was refreshing to find a company that still practices the art. Thank you” Robert A – Teignmouth, Devon

“I must say that in these days of hard-nosed business it was a delight to find a company with some of the old values” Charles C – Upton, Worcester

“It is refreshing to find someone who knows all the answers about the products they sell” John W – Topsham Devon

“I would especially like to thank the technical staff who so competently dealt with my problem in such a friendly manner” Peter N – Hemingford, Huntingdon

“The part arrived at my house the very next day. What fantastic service – thank you very much” Maria R – Chislehurst, Kent

“I found it refreshing to have a problem solved without the usual hassle that one normally experiences in this day and age” Gordon S Rickmansworth, Hertfordshire

“I only wish there were more people about like you” Neil S – Long Eaton, Nottinghamshire

“I am writing to compliment your company and your staff on the exemplary service you provide, which is truly outstanding” Chris C – Kidingfrod, Oxford

“Please find enclosed a small appreciation for you invaluable assistance” Stanley W – Oakmore, Stoke-on-Trent

“You were extremely helpful when you did not have to be, for which I am very grateful” Keith G – Thetford, Norfolk

“We found your alarm easy to fit and use and we will have no hesitation in recommending this system to our friends” Sam Mc – Coton Fields, Stafford

“The system arrived exactly as promised and was simplicity it’s self to install. I will certainly recommend your products to friends and colleagues” John A – Lowestoft, Suffolk

“Your in depth technical knowledge is quite remarkable” Brian B – Leatherhead, Surrey

“We are very pleased to have your system installed in our house and it has given us mush confidence in the security of our home” William M – Frome, Somerset

“Thank you for your prompt service – we cannot thank you enough” Neil S – Long Eaton, Nottinghamshire

“Thank you again for your unstinting help and excellent service” Geoff D – Hayward’s Heath, West Sussex

“Obviously, as I am so far away from England it would have been quite simple for you to ignore me. There are some companies that are out to make a quick buck and leave you for dead and there are people like yourself who will do their up most for their clients” George H – Victoria, Australia

“My wife and I are delighted with the system and wish to thank you again for your help and assistance” Bernard H – Pinner, Middlesex

“I would like to say that it is wonderful to find a company that offers a really good after care service. Your system is the best on the market that I have seen." Betty G – Fleet, Hampshire

“It is not often that I am motivated to write to complement good service but on this occasion I cannot let your instant response to my request for support pass without recognition.” Alan B – Woking, Surrey

We very much hope that you will join our ever growing list of satisfied customers.

Bob Rose
Managing Director

Response Electronics LTD