Privacy Policy

Response Electronics is committed to safeguarding the privacy of our users. We will only use the
information we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Webtrader code of practice.

When you make a purchase from Response Electronics we need to collect certain information to process your transaction and fulfil your order.

The information that we do hold about you will be accurate and up to date. You can check the information that we hold about you by emailing us at admin@responseelectronics.com

We will not email if you have opted out of our Real Deal email feature. You can return and un-register from this service at any time or by emailing us at admin@responseelectronics.com We will not give, or sell, your details to third parties.

Due to attempted fraudulent orders we always undertake a number of checks to ensure that our losses are kept to a minimum. During these checks we may consult a credit reference agency about you who will record the search.

Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.

If we decide to change or update our privacy policy we will post these changes on our site so that our users are always aware of the information that we collect about them and how we use it.

If you have any questions about this privacy statement then you can contact us at admin@responseelectronics.com

Security

In most cases, your details are sent using secure server software. This means that the information sent is coded in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your details.

You can tell that the pages are secure because the address in the Address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.

If your credit or debit card is used fraudulently most banks and card issuers will not hold you responsible for any of the charges, or may only hold you liable for up to £50.00.

Our Guarantee In the extremely unlikely event that your credit card is used fraudulently as a direct result of ordering from us, then if your bank or credit card company holds you responsible (which it may not do), we will cover your liability up to £50.00, provided that the unauthorized use is through no fault of your own.

NOTE: This offer only applies to orders placed through our secure server, and there is a maximum liability of £50.00. In the event of unauthorized use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Still Not Sure?

If you do not wish to place on order over the internet, then there is an alternative way to place your order. Proceed with your order as normal, but select either order by email or over the telephone and we will call you.

Complaints

We try very hard to provide high quality customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right).

We take complaints very seriously and if you wish to complain then please email us at info@responseelectronics.com or telephone 0845 373 1353. (9.00 am - 5.00 pm, Monday to Friday). We will acknowledge your complaint within 3 working days.

Alternatively write to us at:

Complaints
Response Electronics Ltd
Roman House
Lysons Avenue
Ash Vale
Surrey
GU12 5QF

Congratulations

If you are one of the vast majority of customers who have been dealt with professionally and are impressed with our service then I would appreciate it if you would also email Response Electronics at info@responseelectronics.com (it's also nice to know when we are doing things well).